Inpatient Account Representative

Northern Light Health
Job Description
Northern Light Eastern Maine Medical Center is seeking a Inpatient Account Representative to join their team in the Bangor area! To review openings, full job description and access our online application visit: If you have any questions, call 207-973-7100.

POSITION SUMMARY: The primary function of the Inpatient Account Representative is to ensure a constant and reliable cash flow, maximize revenue collections, minimize Accounts Receivable losses (bad debt) using the Stockamp methodology and to promote excellent public relations. The Inpatient Account Representative is responsible to ensure all accounts passing through the unit are screened for linkage opportunities and appropriate actions are completed. Employees must work independently at the hospital site and interview patients, families, care managers, physicians and others to resolve accounts. Each work area is equipped with a personal computer, telephone and calculator. Photocopier, fax machine, mainframe printers are shared. The Inpatient Account Representative must have a solid understanding of their role in the revenue cycle.
· Associates degree or other technical college education or the equivalent in work experience and continuing education.
· At least one year of work experience in a medical setting.
· At least one year of work experience with personal computers and customer service.
· At least one year of experience in Registration or Patient Account Services.
· Verbal and written aptitude for adequate communication with the general public, physicians, physician office staff, Registration staff, and other healthcare professionals.
· Must demonstrate the ability to work well with others and to work independently without direct supervision.
· Must exhibit a caring attitude toward patients, co-workers, and other customers.
· Ability to handle multiple priorities successfully.
· Position requires close attention to detail.
· Must present in a professional manner.
· Typing skills of 35 wpm with a general working knowledge of Windows and Microsoft Office.
· This position entails extensive customer service and phone utilization visual and auditory acuity, finger-wrist repetitive motion, and utilization of a computer/keyboard.
· Seated for long periods of time; standing, walking; considerable amount of work on the telephone; work in an office environment with exposure to the public.
· High noise level due to multiple phones and conversations.
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