Patient Advocate, Specialty Pharmacy #67831

Northern Light Health
Job Description
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Position Summary:
Provide a bridge between the patient and their healthcare provider team. The Patient Advocate helps patients overcome obstacles to receiving the healthcare they need and deserve. This includes medication assistance, billing, medical records, and prior authorizations. The patient advocate will assist the specialty pharmacist with patient phone follow-ups to coordinate the delivery of medications in a timely fashion.
Assists clinical pharmacist with coordinating patient consultations. Monitors and coordinates the scheduling of lab monitoring required of specialty medications. Assists clinical pharmacists with administrative duties as required.
Minimum Education Required: High School diploma or equivalent
Active Pharmacy Technician license from the Maine Board of Pharmacy within good standing
Associates degree within business field, medicine, pharmacy or social services preferred
Minimum Experience Required:
•Three years' experience within a medical setting
• McKesson enterprise Rx experience preferred
•Excellent customer service skills, problem solving skills
•Prior experience/proficiency with Microsoft Office
•Pharmaceutical, nursing, PAS, registration, collections, or finances services experience preferred
Core Skills:
•Maintains harmonious work relationships, team player
• Completes assigned duties within designated time
• Provides organized, high quality customer service
• Must be able to continuously learn and keep up with constant changes in healthcare coverage.
Work Environment:
• Indoor, climate-controlled office setting
•Clean, well-lighted quiet surroundings
•Extensive computer/phone use
•Close proximity to co-workers
•Minimal ambient noise levels
•Time sensitive service standards
•Travel to other Northern Light Pharmacy locations as required
Physical Requirements:
•Sitting and/or standing for extended periods of time of 4 hours or more
•Stooping, reaching, bending, walking, stretching
•Visual acuity, to include color, depth perception and field of vision with or without correction
•Moderate lifting of up to 50 pounds of force occasionally, and/or up to 20 pounds frequently, and/or 10 pounds constantly
•Sufficient auditory function to hear phones, pages, instrument and/or system alarms, verbal commands
•Must be able to communicate verbally with others, to include phone and/or radio equipment
Position Goal: Working one on one with individuals while assisting them with financial concerns during a very difficult time in their life. Must be caring, compassionate and be able to work in a very stressful, busy environment. Demonstrated ability to communicate effectively across all levels of healthcare necessary.
•Active Maine pharmacist technician license in good standing
Position Responsibilities & Essential Functions:
•Coordinate prior authorizations
•File for patient assistance program or copay assistance coverage for patients
•Coordinate dispensing of specialty pharmacy products
•Record upkeep for patients followed by Northern Light Pharmacy Specialty Pharmacy
•Maintaining patient follow-up call schedule and notifying pharmacist of patients requiring assessment and counseling
•Preparing welcome packets for patients newly started on specialty medications and maintaining the inventory of these resources
•Coordination of care with referring provider offices
•Maintaining regular communication of patient status with referring providers
•Other administrative duties as required
•Alert supervisor to any problems or situations as they occur and enlist his/her help if necessary
•Generate reports as required/requested independently
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