Resource Center Associate

Northern Light Health
Job Description
Northern Light Health is seeking Resource Center Associate to join their team in Brewer! To review openings, full job description and access our online application visit: If you have any questions, call 207-973-7100.

Position Summary:

Guiding patients through the healthcare system by assisting with access to healthcare

Developing relationships with participating physicians and service providers

Managing resources through interdisciplinary collaboration to achieve optimal patient outcomes

Coordinating the logistics for plan adherence – appointment reminders, transportation, and childcare arrangements

Ensuring that medication adherence issues are addressed.

Roles & Responsibilities:

Proactively facilitates referral, transition, ordering of equipment (e.g. DME), and placement. Coordinates with key stakeholders and expedites final transfer with staff, patient, family and facility.

Maintains contact with appropriate facilities to advocate patient admissions

Participates in family and interdisciplinary team meetings as appropriate to develop and execute the discharge plan

Assesses referred patients to determine if appropriate for homecare or placement; determines if agency care effectively meets needs of the referred patient

Maintains a directory on referrals, admissions and homecare / community agency resources and tracks discharge process utilized by the patient. Maintains current information on non-acute provider agencies, including SNF, sub-acute, acute rehab and chronic facilities, including programs, homecare and specialties available. Acts as a resource to staff, patients and families concerning this information.

Updates the staff on new facilities and services and maintains a library of reference materials

Interprets insurance coverage for homecare of referred patients and obtains approval for services by payer or negotiates method of payment before discharge

May attend LOS meetings and follow ups on key tasks to ensure efficient facilitation of patient care as delegated

Administers programs, projects, and/or processes specific to operating unit served

May serve as administrative liaison for others within and outside the Health System enterprise regarding administrative and placement issues

May establish work priorities and scheduling; may train other resource specialists or administrative support staff

Drafts, edits, proofreads and prepares correspondence; creating reports, graphs, and presentations as needed

Researches files and documents. Collects data for maintenance of required records. Aggregates collected data to generate routine reports and statistics for the Care Management department.


Experience & Education Requirements:

- High school diploma or equivalent required. Associate's or higher degree preferred.

- At least two (2) years' experience in hospital discharge planning, long term care, community health or utilization review required. Experience in extended care facilities and community agencies preferred


Bilingual (English/Spanish) preferred

Strong knowledge of healthcare resources, benefits and entitlements in the local area

Strong communication and interpersonal skills, including ability to work collaboratively and cooperatively within a team and internal and external customers

Ability to work in a fast-paced environment

Strong organizational skills and ability to set priorities

Ability to develop and maintain positive relationships with internal and external customers


Equal Opportunity Employment

We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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