IS Service Desk & IT Service Manager #63023

Northern Light Health
Job Description
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Job Summary:

Northern Light Health is looking for a passionate leader to join our team to manage our Information Systems (IS) Service Desk and IT Service Management teams.

The IS Service Desk & IT Service Management Manager is responsible for the IS Service Desk call center and IT Service Management teams at Northern Light Health.This position leads and supervises theday to day operations of both teams while also reviewing current operations andimplementing improvements to allow for continual service improvement. This position supports the standardization,quality, and optimization of IT Service Management with the goal to improveservices provided to our users and ultimately our patients. This is a key position in the training,operation, and ongoing improvement of the Information Technology InfrastructureLibrary (ITIL) processes within Information Systems. The ideal candidate willcoordinate structured processes used by the IS departments to provide andmanage services within the organization such as ITIL processes, including Change Management, the Change Advisory Board (CAB), and other duties asassigned.


Bachelor's degree or equivalent combination of education and experience.

ITIL v3, 2011 Foundation Certification required, or to be completed within one year of hire.


The ideal candidate will have a minimum of 5 to 7 years of relevant experience including management of people.

Prior call center and IT Service Management experience required.

Relevant technical certifications preferred.

Prior experience with ServiceNow preferred.
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