Behavioral Health Resource Center Associate
Job Description
Weekends - Fri, Sat, and Sun Evening/Overnight Shift
Summary:
The Access Center Associate gathers, summarizes and prioritizes client information for individuals being referred for admission and Hospital Outpatient Services. He/she presents case information to Clinical, Psychiatric and Nursing staff; schedules evaluations and admissions; fields crisis calls and provides emergency interventions when needed; provides information to the public about Acadia programs and other community resources. He/she is instrumental in maintaining an accurate accounting of patient census in Acadia programs while coordinating all bed management functions. He/she is instrumental is documenting data for all processes and programs and distributing reports related to findings. He/she provides after-hours back up to multiple Acadia departments including Registration, Utilization Management, Facilities, Ambulatory Clinic Scheduling and the Narcotic Treatment Program. He/she assists in coordinating the involuntary process for inpatient admissions as well as PTP applications for patients requiring court ordered medication management. He/she must possess the ability to adhere to process and procedures, evolve with change, and have a strong sense of the role the department as the central hub of workflow within the Hospital. The work environment is generally active, with multiple tasks occurring simultaneously, regular exposure to emotionally laden and confidential information, and may be psychologically stressful and require the ability to problem solve in such an environment. The work setting is an office, hospital, and outpatient clinic, with encounters with patients, family members, and staff. Equipment used includes computers, fax machines, telephones, security equipment, alarm systems photocopiers, and ITV equipment. Perform any duties and/or responsibilities assigned by Manager or Supervisor for which qualified.
Education
Northern Light Acadia Hospital is a broad behavioral health delivery system centrally managed from its location in Bangor, Maine. Acadia Hospital is a leader in providing comprehensive inpatient and outpatient services, tele-psychiatry, consultations to regional emergency departments, school-based and employer-based services, and integration into primary and specialty care practices. Northern Light Acadia Hospital offers innovative programming in the form of eating disorder services and a geriatric mood and memory clinic, which is involved in multiple clinical trials for promising Alzheimer's medications. The hospital is also the parent organization of Northern Light Acadia Healthcare which provides a substance use disorder treatment program, case management, and other outpatient mental health services serving patients from all corners of Maine. Acadia Hospital embraces service excellence and high quality care as evidenced by its commitment to achieve Center of Excellence status in the delivery of behavioral health services.
Northern Light Acadia Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Northern Light Health offers a broad range of providers and services, including ten hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.
Bangor, Maine is a vibrant small city with easy access to Maine's spectacular coast, mountains, and lakes. Schools rank among New England's best with the flagship campus of the University of Maine located in the neighboring town of Orono. Bangor serves as the regional hub for medicine, the arts, and commerce. Bangor International Airport offers direct and one-stop service to many major destinations.
Summary:
The Access Center Associate gathers, summarizes and prioritizes client information for individuals being referred for admission and Hospital Outpatient Services. He/she presents case information to Clinical, Psychiatric and Nursing staff; schedules evaluations and admissions; fields crisis calls and provides emergency interventions when needed; provides information to the public about Acadia programs and other community resources. He/she is instrumental in maintaining an accurate accounting of patient census in Acadia programs while coordinating all bed management functions. He/she is instrumental is documenting data for all processes and programs and distributing reports related to findings. He/she provides after-hours back up to multiple Acadia departments including Registration, Utilization Management, Facilities, Ambulatory Clinic Scheduling and the Narcotic Treatment Program. He/she assists in coordinating the involuntary process for inpatient admissions as well as PTP applications for patients requiring court ordered medication management. He/she must possess the ability to adhere to process and procedures, evolve with change, and have a strong sense of the role the department as the central hub of workflow within the Hospital. The work environment is generally active, with multiple tasks occurring simultaneously, regular exposure to emotionally laden and confidential information, and may be psychologically stressful and require the ability to problem solve in such an environment. The work setting is an office, hospital, and outpatient clinic, with encounters with patients, family members, and staff. Equipment used includes computers, fax machines, telephones, security equipment, alarm systems photocopiers, and ITV equipment. Perform any duties and/or responsibilities assigned by Manager or Supervisor for which qualified.
Education
- Required Bachelor's Degree or the equivalent of 8 years’ experience in a mental health related field required.
Northern Light Acadia Hospital is a broad behavioral health delivery system centrally managed from its location in Bangor, Maine. Acadia Hospital is a leader in providing comprehensive inpatient and outpatient services, tele-psychiatry, consultations to regional emergency departments, school-based and employer-based services, and integration into primary and specialty care practices. Northern Light Acadia Hospital offers innovative programming in the form of eating disorder services and a geriatric mood and memory clinic, which is involved in multiple clinical trials for promising Alzheimer's medications. The hospital is also the parent organization of Northern Light Acadia Healthcare which provides a substance use disorder treatment program, case management, and other outpatient mental health services serving patients from all corners of Maine. Acadia Hospital embraces service excellence and high quality care as evidenced by its commitment to achieve Center of Excellence status in the delivery of behavioral health services.
Northern Light Acadia Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Northern Light Health offers a broad range of providers and services, including ten hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.
Bangor, Maine is a vibrant small city with easy access to Maine's spectacular coast, mountains, and lakes. Schools rank among New England's best with the flagship campus of the University of Maine located in the neighboring town of Orono. Bangor serves as the regional hub for medicine, the arts, and commerce. Bangor International Airport offers direct and one-stop service to many major destinations.
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